Sam Tremblay Posted May 22 Share Posted May 22 Sup GSAP Team! I paid my subscription before de renew this 3th May and I got charged again this 22th May for the renewal I suppose, but my renew is the 13. Could you help me with that please :)? Thank you! Link to comment Share on other sites More sharing options...
Solution GreenSock Posted May 22 Solution Share Posted May 22 Very sorry about that, @Sam Tremblay! It was completely our fault. Our hosting company is migrating us to a new, upgraded server and forgot to disable cronjobs, so it resulted in duplicate charges for several customers. I'm so sorry! Please accept our apologies. We refunded the charges almost immediately, but it might take a little time to show up on your card. This is embarrassing and completely unacceptable in my view. We place a TON of value on trust that we've built with our customers and this was a violation of that trust. Ugh! I'm really angry about this and I hope you can forgive us. Again, you should be all set very shortly. No further action is required on your part, but let us know if you don't see the refund soon. 1 Link to comment Share on other sites More sharing options...
Sam Tremblay Posted May 22 Author Share Posted May 22 Hey huge thanks @GreenSock 🥳 No problem for me, I'm not mad at you. You're great, mistakes happen to everyone 💪 Best day! Sam 1 Link to comment Share on other sites More sharing options...
GreenSock Posted May 22 Share Posted May 22 Thanks for being so kind and forgiving. We have the best customers. 💚 Link to comment Share on other sites More sharing options...
Sam Tremblay Posted May 22 Author Share Posted May 22 💚 1 Link to comment Share on other sites More sharing options...
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